USFA Customer Service

Call Toll Free 877-227-6901
 Home
 Careers
Products Parts Prices Dealer Locator Resources Dealer Area Customer Service
 
 
 

How to Order

For information on ordering a USFA product including custom guns, you may either search on-line at our USFA dealer locator page to find a USFA Stocking Dealer near you or contact the USFA Sales office in Hartford, Connecticut at 1-860-296-7441.

 

Important Notice

  • 15% restocking fee applies to all USFA orders
  • Deposits are required for any extra grade grips or special options including engraving and are to be deducted from any refund after cancellation of an order.
  • Please use caution when ordering as you may be liable for up to 100% of the deposit and or the entire cost of the gun depending on the options chosen.
 

Warranty Registration

Please click here to register your gun.

 

Replacement Parts & Service

Prior to shipping your firearm for service or repair, please contact the USFA Service Dept. at 1-860-296-7441 to discuss your service question.

RETURN AUTHORIZATION REQUIREMENTS Effective March 1, 2007, all returns for both warranty and non-warranty work must have a Return Authorization Number (RA number). If it's determined that the firearm does fall under our warranty criteria, USFA will reimburse the customer up to $30. On warranty items, USFA will pay for overnight return shipping to the owner. The RA Number must be clearly indicated on the package or the package will not be accepted. Contact USFA Service for this number.

Most repairs are completed and returned promptly. For guns returned for extra cylinders and or fitting for stocks, the time to complete the work is subject to part availability.

Please use the address below when sending all firearms.

Please use the address below when sending all firearms. Please do not use the word firearm in the address. Please insure your gun when shipping to:

USFA Service Dept.
445 - 453 Ledyard St.
Hartford, CT 06114-3211

 

How to Contact Us

Email: usfa@usfirearms.com

Toll free: 1-877-227-6901
Phone: 1-860-296-7441
Fax: 1-860-296-7688
Mailing Address:

USFA
P.O. Box 1901
Hartford, CT 06144-1901
U.S.A.

FedEx/UPS Address:
USFA
445 - 453 Ledyard St.
Hartford, CT 06114-3211
U.S.A.

Visitors by Appointment Only

For all FedEx/UPS shipments and all service/repair related shipments, please ship to the Ledyard Street address above and NOT to the P.O. Box address. Please do not use the word firearm in the address. Please insure your gun when shipping. Mark it for the attention of USFA Service Dept.

© 2008 United States Firearms Mfg. Co., Inc. All Rights Reserved. Phone: (877) 227-6901. Email: usfa@usfirearms.com
USFA, 445 - 453 Ledyard St., Hartford, CT 06114-3211, U.S.A.
Product Catalog | Contact Us | Customer Service | Custom Shop | Dealer Area | Dealer Locator | Engraving Coverages
Lightning Rifle Engraving | .22 Plinker | .22 Target | .45 A.C.P. “Lend Lease” | 1910 Commercial Model
1911 Military Model | Ace .22 Long Rifle | Bisley | Cowboy | Custer Battlefield Gun | Deluxe Lightning
FlatTop Target Revolver | Gunslinger | Henry Nettleton | Lightning Magazine Rifle | Lightning Carbine | Magic Rifle
Magic Rifle Carbine | Omni-Potent Six-Shooter | Omni-Target Six-Shooter | Rodeo Gun | Sheriff’s Model
Single Action Revolver | Snubnose | Special Baby Carbine | Super 38 Automatic | US Pre-War | US 30 Calibre
Current Ads | Editorials | High Resolution Gun Images | Published Reviews | USFA Product Videos | World of USFA
1910 Parts | 1911 Parts | Ace 22 Parts | Lightning Rifle Parts | Single Action Parts | Super 38 Parts